Use the dedicated neutral after sales service official account shfw18, and the dealer will no longer be afraid of the customer running away

In order to better serve our customers and dealers, we will now use the special after-sales service official account "After sales Service for Security Inspection Police Equipment". New and old customers can follow by scanning the two-dimensional text or searching shfw18 on WeChat official account.

This official account does not contain the detailed information of our company, so that dealers can directly promote it to customers, can effectively dock and deal with after-sales problems of terminal users, improve dealers' after-sales service ability, and provide customers with confidence in dealers.

Why use this official account?

Throughout the years, it has been difficult to develop a customer in the current fiercely competitive environment, as the customers have been developed by distributors with a lot of effort in the early stages. In addition, many customers nowadays have a superstitious belief that 'manufacturers are definitely cheaper than distributors', and they will always throw away distributors and directly contact manufacturers whenever they have the opportunity. So, what if end customers come directly to your manufacturer?

However, due to the special nature of the equipment, dealers cannot provide comprehensive after-sales service on their own. The common practice in the market is that dealers can only adopt a compromise approach: when customers encounter problems with the equipment they are using, dealers first understand the general problem and then relay it to us. This leads to many problems that cannot be correctly judged and handled. Finally, end customers lack trust in distributors and brands, which seriously affects the reputation of both distributors and our manufacturers.

Although we have always adhered to the principle of "customer first, common development" and never snatch customers from distributors. They all assist dealers in handling customer after-sales service in the name of dealers. In after-sales service, if end customers want to consult with us directly before sales, we will inform the distributor and let them directly connect with us. However, many dealers are still concerned that customers may directly approach our sales department during the process of resolving issues through us. It is for this reason that we decided to use the neutral after-sales official account shfw18.

This official account does not contain any of our company information and contact information, nor will it provide pre-sale and ongoing product consultation and price consultation. The dealer can safely push the official account shfw18 directly to the customer, and no longer need to worry about the end customer skipping them. All after-sales services are handled by the after-sales engineer of the official account. Kill two birds with one stone.

We still say the same thing: Win win is the key to long-term success.